Initial situation
Before the HelloHouston solution was implemented, maintenance requests and technical interventions were managed through various channels, often in a decentralized manner, which led to several difficulties:
The solution
As one of HelloHouston's first customers, AGC Glass Europe benefited from close support from the very first versions of the software. Close collaboration with the development team—particularly Élodie—made it possible to build a solution tailored to the specific needs of the research center:
The results obtained
Improved demand planning:
- Before: fragmented and often reactive monitoring of interventions.
- Now: increased visibility across all requests, enabling proactive management.
Tangible gains in coordination and efficiency:
- Reduction in processing times for internal requests.
- Better prioritization of technical interventions.
- Enhanced compliance with legal obligations thanks to automated monitoring of periodic checks.
Improved quality of facility services:
- Complete traceability of requests, facilitating analysis and reporting.
- Enhanced communication between research departments and technical services.
- Recognition of the work of teams through greater visibility of their activities.
Agile and scalable collaboration with HelloHouston:
- Continuous adaptation of the software to AGC's field realities.
- Systematic consideration of user feedback.
- A relationship of trust based on listening, responsiveness, and continuous improvement.